Tuesday, September 18, 2007

UPDATE: Concession nightmare at Qwest Field

Thanks to everyone who has contributed their story to my post about problems with concessions at Qwest.

I have traded emails with the Hawks customer service department, but have not gotten very far as you can see below (read bottom-to-top).

I went a head and sent an email to Levy restaurants to have them give you a call on the situations. Please keep me in the loop when the respond.

From: Brian
Sent: Tuesday, September 18, 2007 8:54 AM
To:
Subject:
RE: Concessions

Hi

I understand. Can I speak to your Director?

Thanks,

Brian


From:
Sent: Tuesday, September 18, 2007 8:52 AM
To: Brian
Subject: RE: Concessions

Brian-

We get a lot of complaints I can only log them in the post game reports from there they comply all the reports and give them to the right departments after that the keep them for a year end review. I won't get a response from the directly it will be passed on to Levy to make the corrections at the next game.


From: Brian
Sent: Monday, September 17, 2007 9:10 PM
To: Deleted
Subject: RE: Concessions

Hi,

Any response to the blog post about concessions and all the comments from your directors?

Thanks,
Brian

I will be on this all year if necessary. Please continue to contribute your stories and thoughts for how we can change this for the better.

2 comments :

cwu91 said...

I usually attend 1-2 games a year, courtesy of a buddy of mine who has season tickets. I'd attend more, but its a bit of a trip since I have to fly down from Anchorage.

He has nice club seats, and the roast beast sandwich has been a staple. Its a large roast on a spit...they carve it off and throw it on a hoagie. Good stuff

Anyway, im told this year they moved that entry to another part of the club section....sort of a club within the club. Can't get it anymore..its viewed as a perk.

Gimme a break.

First rule of business.....never, ever, make it difficult for a potential customer to give you money. Especially to a captive audience on a timed event.

Hawkeye said...

A somewhat related concessions question...how is Jones Soda being received at the games? Is it strange to not have the option of a standard cola like Pepsi or Coke? Don't get me wrong, I love Jones' cream soda, but I can't really picture it with standard game fare.

Maybe it's a non-issue since you can't get food in a timely manner anyway.