Public Notice to Hawks Front Office: Get the concessions fixed already!
Todd, Tim, Mike, Paul and whoever else will listen,
Please. PLEASE get the concessions situation straightened out at Qwest Field. I’ve been a season ticket holder for 10 years and it continues to amaze me how hard it is to get food at Qwest. I am so eager to give you money that I will wait in endless lines and pay $7 for a slice of pizza. Last time I checked, business is all about making it easy and appealing to have people give you money.
My buddy and I went to get some chow 2:30 before the end of the first half. He went to the mexican place (that is no longer Taco Del Mar which is too bad) and I went to get some pizza. I had just finished telling him the story about how crazy it was last year when it would take 5-10 minutes to get your pizza after you ordered. Sure enough, I get halfway through the line, and hear people being told that it will be at least 5 minutes before they get pizza. I say, “forget it,” and walk over to my buddy at the mexican place who, you guessed it, is waiting at the front of the line because he’s been told they have *no food* available right now. This is like a minute or two before halftime!! We are the early crowd for gosh sakes. I missed Nate Burleson’s punt return for this??
I left to watch Shaun score the go-ahead TD and came back down late in the third quarter, at least an hour later. Same thing! Against my better judgement (my stomach has that effect), I went to the teriyaki place. I ordered the $5.25 hot dog after getting assurances from the person behind the counter that they had some available to buy. She came back a few minutes later and said they were out of hot dogs. *deep breath* It’s not her fault. She’s a volunteer. Since I had already paid for the phantom hot dog I asked, “Do you have anything I can order?” She had some $9.25 steak teriyaki bowls. My stomach won the argument, and I forked over more money.
If my planning was this bad, and having this much impact on the bottom line, I would be fired. There is a hugely successful model to follow across the street. Why can’t you just copy it? Bring in local chains, and tell them to expect 67,000 people.
If you won’t fix this for the fans, fix it for your business. Just fix it, please!